Support Policy Page

We’re here to help! Our goal is to provide fast, helpful, and reliable support for all your inquiries.

Contact Methods

You can reach us through:

• Email: wholesale@luxesy88.com

• Phone/WhatsApp (optional): +1 (352) 225-7345

• Contact Form: https://luxesy88.com/contact-us

Support Hours

Our support team is available:
? Mon-Fri, from 9 AM – 6 PM

We respond to most inquiries within 24–48 hours, excluding weekends and holidays.

What We Help With

• Order status and tracking

• Product information

• Returns, refunds, and exchanges

• Payment issues

• General questions

What’s Not Covered

We may not be able to provide support for:

• Third-party products not purchased from our store

• Technical setup unrelated to our products

• Issues outside our control (e.g., courier delays)

Response Times

We aim to respond quickly, but response time may vary during high-volume periods or holidays. Please allow extra time during those periods.

Feedback

We value your feedback and strive to improve. If you have suggestions or concerns, feel free to contact us.